We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
COLLECTION OF OTHER INFORMATION
When you use our portal/APP, we collect
and store your personal information and other information (except payment mode
related details) which is provided by you from time to time. Our primary goal
in doing so is to provide you with a safe, efficient, smooth and customized
experience. This allows us to provide services and features that most likely
meet your needs, and to customize our portal to make your experience safer and
easier. More importantly, while doing so we collect personal information from
you that we consider necessary for achieving this purpose.
You can browse the portal/go through the APP which requires you to provide your personal information including but not limited to your name, contact details, vehicle details etc. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You have the option not to provide information by choosing not to use the portal/APP. We may automatically track certain information about you based upon your behaviour on our portal/APP. We might use this information to do internal research on our users' demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. Your personal information may also be analysed to provide you customized information, or information with a customized approach on our portal or application. This information may include the URL that you just came from (whether this URL is on our portal or not), which URL you next go to (whether this URL is on our portal or not), your computer browser information, and your IP address.
We use data collection devices such as "cookies" on the portal to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety.
We collect personally identifiable information (email address, name, phone number etc.) from you when you set up an account with us. While you may be able to browse some sections of our portal without being a registered member, access to certain activities/features do require registration. We reserve the right to use your contact information to send you offers based on your previous orders and your interests
USE OF INFORMATION
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you with the ability to opt out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our service offerings, we collect and analyse demographic and profile data about our users' activity on our portal/app. We identify and use your IP address to help diagnose problems with our server and to administer our portal/app. Your IP address and location is also used to help identify you and to gather broad demographic information.
We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or income level). We use this data to tailor your experience at our portal, providing you with content that we think you might be interested in and displaying the content according to your preferences.
SHARING OF INFORMATION
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services. Those entities and affiliates may not market to you as a result of such sharing unless you were explicitly opt-in.
LINKS TO OTHER PORTAL
Our portal links to payment portals (that may collect personally identifiable information about you). We and our portal are not responsible for the privacy practices or the content of those linked portals. Whatever data is transmitted to those other portals like Credit Card/Debit Card information, BHIM information, UPI information etc. that you as a user provide to these other payment portals are protected under the data prevention policies of those portals themselves and do not come under the purview of our data protection policy. On request, we provide access to the data prevention policies of the linked portals to our users.
Our portal/APP has security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to security guidelines, protecting it against unauthorized access.
We will provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us (if at all you receive such communications in the future), after setting up an account.
We may use third-party advertising companies to serve ads when you visit our portal/APP. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other portals/APP in order to provide advertisements about goods and services of interest to you.