We value the trust you place in us. That's
why we insist upon the highest standards for secure transactions and customer
information privacy. Please read the following statement to learn about our
information gathering and dissemination practices.
Note: Our privacy policy (Privacy Policy)
is subject to change at any time without notice. To make sure you are aware of
any changes, please view this Privacy Policy periodically.
By visiting this portal or App, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our portal or mobile APP. By mere use of the portal or APP, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is subject to our Terms of Use.
COLLECTION OF OTHER INFORMATION
When you use our portal/APP, we collect
and store your personal information and other information (except payment mode
related details) which is provided by you from time to time. Our primary goal
in doing so is to provide you with a safe, efficient, smooth and customized
experience. This allows us to provide services and features that most likely
meet your needs, and to customize our portal to make your experience safer and
easier. More importantly, while doing so we collect personal information from
you that we consider necessary for achieving this purpose.
You can browse the portal/go through the
APP which requires you to provide your personal information including but not
limited to your name, contact details, vehicle details etc. Once you give us
your personal information, you are not anonymous to us. Where possible, we
indicate which fields are required and which fields are optional. You have the
option not to provide information by choosing not to use the portal/APP. We may
automatically track certain information about you based upon your behaviour on
our portal/APP. We might use this information to do internal research on our
users' demographics, interests and behaviour to better understand, protect and
serve our users. This information is compiled and analysed on an aggregated
basis. Your personal information may also be analysed to provide you customized
information, or information with a customized approach on our portal or
application. This information may include the URL that you just came from
(whether this URL is on our portal or not), which URL you next go to (whether
this URL is on our portal or not), your computer browser information, and your
IP address.
We use data collection devices such as
"cookies" on the portal to help analyse our web page flow, measure
promotional effectiveness, and promote trust and safety.
We collect personally identifiable information (email address, name, phone number etc.) from you when you set up an account with us. While you may be able to browse some sections of our portal without being a registered member, access to certain activities/features do require registration. We reserve the right to use your contact information to send you offers based on your previous orders and your interests
USE OF INFORMATION
We use personal information to provide the
services you request. To the extent we use your personal information to market
to you, we will provide you with the ability to opt out of such uses. We use your
personal information to resolve disputes; troubleshoot problems; help promote a
safe service; collect money; measure consumer interest in our services, inform
you about online and offline offers, products, services, and updates; customize
your experience; detect and protect us against error, fraud and other criminal
activity; enforce our terms and conditions; and as otherwise described to you
at the time of collection.
In our efforts to continually improve our
service offerings, we collect and analyse demographic and profile data about
our users' activity on our portal/app. We identify and use your IP address to
help diagnose problems with our server and to administer our portal/app. Your
IP address and location is also used to help identify you and to gather broad
demographic information.
We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or income level). We use this data to tailor your experience at our portal, providing you with content that we think you might be interested in and displaying the content according to your preferences.
SHARING OF INFORMATION
We may share personal information with our
other corporate entities and affiliates to help detect and prevent identity
theft, fraud and other potentially illegal acts; correlate related or multiple
accounts to prevent abuse of our services. Those entities and affiliates may
not market to you as a result of such sharing unless you were explicitly opt-in.
We may disclose personal information if required to do so by the Indian laws or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
LINKS TO OTHER PORTAL
Our portal links to payment portals (that may collect personally identifiable information about you). We and our portal are not responsible for the privacy practices or the content of those linked portals. Whatever data is transmitted to those other portals like Credit Card/Debit Card information, BHIM information, UPI information etc. that you as a user provide to these other payment portals are protected under the data prevention policies of those portals themselves and do not come under the purview of our data protection policy. On request, we provide access to the data prevention policies of the linked portals to our users.
SECURITY PRECAUTIONS
Our portal/APP has security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to security guidelines, protecting it against unauthorized access.
CHOICE/OPT-OUT
We will provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us (if at all you receive such communications in the future), after setting up an account.
ADVERTISEMENTS
We may use third-party advertising companies to serve ads when you visit our portal/APP. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other portals/APP in order to provide advertisements about goods and services of interest to you.
YOUR CONSENT
By using the portal and/or app and/ or
by providing your information, you consent to the collection and use of the
information you disclose on the portal and/or software application in
accordance with this Privacy Policy, including but not limited to your consent
for sharing your information as per this Privacy Policy. If we decide to change
our Privacy Policy, we will post those changes on this page so that you are
always aware of what information we collect, how we use it, and under what
circumstances we disclose it.
QUESTIONS
Please contact us at hello@spotcharge.co.in
regarding any questions regarding this Privacy Policy.